QUALITY

 

Our company is subject to constant controls, both by internal and external auditors, for monitoring and periodic following of our quality circuits.

Derived from this, and in the pursuit of continuous improvement of the processes and procedures of M.SOFT Worldwide, is available to our park in the Private Area Customers, to access to our ticketing WebSAC tool, an excellent website that allows to manage record and track all of our customers needs as well as your history relationship with M.SOFT Worldwide on several stages of projects, from implementation to completion of the starting, or evolutionary and corrective maintenance of our solutions, whose main features are:

  • Real-time information available to our park
  • Integration of the entire organization
  • Objectives: Service, Quality, Monitoring and Continuous Improvement
  • Receiving and managing suggestions and/or particular improvements of our solutions
  • Exhaustive control of versions
  • Frequently Asked Questions
  • Services resolution times by M.SOFT Worldwide
  • Concentration of all information derived from the service provision of Held Desk Level 2

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